Terms of Service

1. Acceptance and authority

By accessing the website, requesting a service, approving a proposal, paying an invoice, or otherwise confirming an engagement, the client agrees to the provisions that apply to that interaction. A person acting for a business or organization represents that the person has authority to request the service, provide project materials, approve decisions, and bind that client to the applicable agreement.

If a person does not agree to these Terms, that person should not request or use the services. Website access alone does not create a client relationship.

2. Services

Stagequill Media provides remote content planning and strategy services for businesses and online brands. Available services may include a content strategy consultation, monthly content calendar, content topic research, audience and content direction, website content planning for an agreed number of pages, and a social media content plan for an agreed platform and period.

Services are planning and consulting services. Unless a written project scope expressly states otherwise, services do not include writing full content, posting or publishing, community management, advertising placement, media buying, search-engine optimization implementation, website development, graphic design, video production, legal review, trademark clearance, public relations, account access, or ongoing campaign management.

3. Website information

Website descriptions and listed prices provide general information and may be changed prospectively. They do not constitute a binding offer, reserve capacity, or guarantee that a project is appropriate or available. A project becomes authorized only through a written confirmation that identifies the service, scope, fee, and any material delivery terms.

The website request form is designed to validate required fields and display an on-screen confirmation. Unless it is later connected to an authorized submission system, completing that form alone does not transmit payment information, execute an agreement, or guarantee receipt.

4. Project documents and order of precedence

An engagement may include a proposal, statement of work, invoice, project brief, written acceptance, and these Terms. If terms conflict, a document signed or expressly approved by both parties controls for that project, followed by the applicable statement of work or proposal, invoice-specific terms, these Terms, and general website copy.

Informal discussions and preliminary recommendations do not expand a confirmed scope unless the change is approved in writing.

5. Client information and cooperation

The client must provide accurate, complete, and timely information reasonably required for the service. This may include business goals, audience information, platform details, existing content, page lists, brand guidance, access to non-sensitive reference materials, feedback, and a designated decision maker.

The client is responsible for reviewing assumptions and promptly identifying errors or changes. Delays, incomplete inputs, conflicting instructions, or failure to provide approvals may extend delivery dates, require rescheduling, or support a reasonable change in scope or fee.

6. Prohibited materials and instructions

The client must not submit confidential passwords, payment-card data, government identifiers, unlawfully obtained personal information, malicious software, or materials that infringe intellectual property, privacy, publicity, confidentiality, or other rights. The client must not request deceptive, fraudulent, discriminatory, defamatory, illegal, or platform-manipulative content strategies.

Stagequill Media may refuse, pause, or terminate work that reasonably appears unlawful, unsafe, misleading, outside the agreed service, or inconsistent with these Terms.

7. Fees, invoices, and taxes

Fees are stated in United States dollars unless a project document says otherwise. The client must pay invoices according to the stated due date and payment instructions. The client is responsible for applicable taxes, bank charges, currency conversion, and third-party fees, except taxes imposed on the business’s net income.

Additional work, additional platforms, additional pages, accelerated timing, expanded research, or revisions outside the confirmed scope require written approval and may require a separate fee. More detail appears in the Payment & Billing Policy.

8. Scheduling and delivery

Delivery estimates begin only after required information, approvals, and any required payment are received. An estimate is a planning target, not a guarantee, unless a written agreement expressly makes a specific deadline binding.

Deliverables are generally provided digitally through an email attachment, shared document, download, or another mutually accepted online channel. Stagequill Media is not responsible for delay caused by incomplete client inputs, third-party outages, inaccessible systems, events beyond reasonable control, or client-requested changes.

9. Revisions

A project includes only the review or revision opportunity identified in the confirmed scope. A revision is a reasonable adjustment to align an existing deliverable with the original approved brief. A new audience, platform, page list, time period, business goal, content direction, or project structure is a scope change rather than a revision.

Revision requests must be consolidated, specific, and submitted within the review period stated in the project document, or within five business days after delivery if no period is stated. Silence after the review period may be treated as acceptance for project administration purposes.

10. Client decisions and implementation

The client remains responsible for all final business, publishing, editorial, legal, compliance, platform, brand, and implementation decisions. The client must review deliverables before using them and must determine whether proposed topics, statements, claims, or formats are accurate and appropriate for the client’s audience, industry, and jurisdiction.

Stagequill Media does not control the client’s implementation, internal resources, publication quality, platform algorithms, audience response, market conditions, or third-party actions.

11. No performance guarantee

Content planning involves professional judgment and depends on information available at the time. No specific traffic, ranking, reach, engagement, lead, conversion, revenue, audience growth, or business result is promised. References to organization, clarity, relevance, or consistency describe service objectives, not guaranteed outcomes.

12. Intellectual property supplied by the client

The client retains ownership of materials the client lawfully supplies. The client grants a limited, non-exclusive permission to review, copy, adapt, organize, and use those materials only as reasonably necessary to provide and administer the service. The client represents that it has sufficient rights to provide the materials and authorize that use.

13. Deliverables and working methods

After full payment, the client receives the usage rights stated in the project document. If no special rights are stated, the client may use the final client-specific planning deliverable internally and may use it to guide the client’s own content operations. Pre-existing methods, templates, frameworks, know-how, research processes, formatting systems, generic structures, and tools remain the property of their original owner.

Drafts, internal notes, rejected alternatives, process files, and materials not identified as final deliverables are not included. The client may not resell a deliverable as a standalone template, falsely claim authorship of pre-existing methods, or remove third-party notices.

14. Third-party materials

A deliverable may refer to third-party platforms, sources, tools, or public information. Those third parties control their own services, terms, availability, and accuracy. References are provided for planning context and do not create an endorsement, partnership, or warranty.

15. Confidentiality

Each party should use reasonable care to protect non-public business information clearly identified as confidential or reasonably understood to be confidential. Confidential information may be used only for the engagement and may be disclosed to personnel or providers who reasonably need it and are subject to appropriate duties.

Confidentiality does not apply to information that is public without breach, lawfully known without restriction, independently developed, or lawfully received from another source. A legally required disclosure may be made after notice where legally permitted.

16. Publicity and portfolio use

A client’s name, logo, private project material, or deliverable will not be published as a case study or portfolio item without the client’s permission or another valid legal basis. Generalized experience and non-identifying methods may be used to improve services if confidential information is not disclosed.

17. Suspension and termination

Stagequill Media may suspend performance for overdue payment, missing required inputs, abusive conduct, unlawful requests, security concerns, or material breach. Either party may terminate an engagement as allowed by the confirmed project terms or the Cancellation & Refund Policy.

Upon termination, the client must pay for completed work, authorized commitments, and any non-cancellable third-party costs. Sections concerning payment, ownership, confidentiality, disclaimers, liability, disputes, and records survive as reasonably necessary.

18. Disclaimer of warranties

To the maximum extent permitted by law, the website and services are provided on an “as available” and professional-services basis. Except for obligations expressly stated in a written project confirmation, Stagequill Media disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted access, and specific results.

Nothing in these Terms excludes a warranty or remedy that cannot lawfully be excluded.

19. Limitation of liability

To the maximum extent permitted by law, Stagequill Media will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss; lost profits, revenue, opportunity, data, goodwill, or anticipated savings; platform or third-party failures; or decisions made from client-supplied inaccurate information.

To the maximum extent permitted by law, total liability arising from a particular engagement will not exceed the fees actually paid to Stagequill Media for the service giving rise to the claim during the six months preceding the event. This limitation does not apply where prohibited by law or to liability that cannot lawfully be limited.

20. Indemnity

The client will defend and indemnify Stagequill Media against third-party claims, damages, and reasonable costs arising from client-supplied materials, unlawful instructions, unauthorized disclosures, the client’s implementation or publication, or the client’s material breach, except to the extent caused by the business’s own unlawful conduct.

21. Force majeure

Neither party is responsible for delay caused by events beyond reasonable control, including natural disasters, widespread service outages, acts of government, labor disruption, serious illness, war, civil unrest, or failure of essential infrastructure. The affected party should provide reasonable notice and resume performance when practical.

22. Governing law and disputes

These Terms and related engagements are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law rules, except where mandatory consumer law requires otherwise. Before filing a formal claim, the parties will attempt in good faith to resolve the dispute through written notice and a reasonable opportunity to respond.

Subject to mandatory law, courts with jurisdiction in or serving Russellville, Kentucky will have exclusive jurisdiction over disputes not resolved informally.

23. General provisions

The client may not assign an engagement without prior written consent, except in connection with a legitimate transfer of substantially all relevant business assets. Stagequill Media may use qualified service providers while remaining responsible for its contractual obligations. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. A failure to enforce a provision is not a waiver. Headings are for convenience only.

24. Changes to these Terms

These Terms may be updated prospectively to reflect changes in services, technology, or law. The date above identifies the current website version. The version accepted for an existing confirmed engagement will continue to govern that engagement unless the parties agree otherwise or law requires a change.

25. Contact